Candidate Support
Request a Copy of My Background Report
You will not be able to access a pending report, but you can request a copy of your report here to be processed upon its completion.
*Please note that submitting multiple requests by email, phone, and through this online form may delay processing and response times
Dispute My Background Check Report
Call, fax, mail, or email us to dispute the contents of your background check report.
FAQs and Helpful Links
Find answers to our most frequently asked questions and access additional resources.
Ways to Contact Us
CLIENT SUCCESS
TECHNICAL HELP DESK
Phone: 877-214-5496
customerservice@cisive.com
EMPLOYMENT SCREENING SERVICES
Phone: 866-557-5984
sales@cisive.com
EXECUTIVE INTELLIGENCE SERVICES
Phone: 631-862-9300 x329
investigations@cisive.com
CANDIDATE DISPUTE HOTLINE
Phone: 855-881-0716
disputes@cisive.com
Applicant and Employee Resources
Cisive Privacy Notice
Cisive Terms of Use
Fair Credit Reporting Act